Refund Policy

Thank you for ordering from Frequency Telecom. If you are not entirely satisfied with your purchase, we're here to help.


Unless specified in the terms and conditions of your contract or agreed with your Account Manager, only items with a manufacturing fault are accepted for return.

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If your return is agreed, please send the item back and we will inspect it and notify you. Your account will be issued with a credit note once the return has been approved.


You will be responsible for paying for your own shipping costs for returning items unless otherwise agreed with your Account Manager. Shipping costs are non refundable.

Contact Us

If you have any questions on how to return your item to us please get in touch with your Account Manager.